If that fails, then go to PayPal - things change often so you may want to get confirmation, but as far as I know the current rules are you can open a PayPal dispute after having opened an eBay request, but you can't open an eBay request if you've opened a PayPal dispute. I wouldn't do it on the phone, though, if they have a local office. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. I had at one time a sig on my e-mail "I live in Halewood, there are No Secure Places to Leave Parcels". It has been a week since the package shows as delivered. Since I returned I have only bought relatively cheap items. we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. Should be open a case for this, who will ebay side with? Recently, I bought a brand new Samsung Galaxy S8 from ebay. Not all addresses get deliveries directly to their doors. Keep working with the seller. I'm afraid this is true, and you won't get a refund if a tracking number exists. I sold a DVD on august 3rd. tracking shows item delivered but we have never received the item. Buyer claims item not received, tracking shows delivered. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. Package tracking shows delivered, buyer did not receive. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the parcel was not a pre-paid satchel, then the delivery address will have been recorded and that documentation will only serve to disqualify them from protection if they sent it to a random address. 10:48 PM, on tracking shows only the name of suburb not the address. ‎12-03-2017 - opens in new window or tab. ‎12-05-2017 So, don't get … Australia Post Tracking is then updated to say that the item has been delivered. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). on Hi, I'm not sure if anyone can help. If you go down the road of saying "the signature could be anyones" then the whole idea of signing for something to prove delivery would crumble. 01:09 PM. When I checked with Royal mail it had been signed for by someone else with a non sensical name just a lot of letters . You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page. tracking shows item delivered but we have never received the item. 07:21 PM, on In person is likely to make more of an impression. Tracking shows item delivered but never received. There's a signature that they say is mint but it looks like EW which is not anything like my initials. Australia Post also tell me it was scanned at the destination mail processing centre. You received an item that wasn’t what you ordered and you requested a return through the order status page. Ebay is like the Wild West, rough justice. Sounds like seller wrote the address rather than printed an imported label, so it may yet be the seller who got the address wrong and not be APs fault at all. It says it was delivered to this address at a time when I was at work. Have you check with the neighbours? I filed a report with the Post Office, but they said the shipper has to file the claim, not the intended recipient. on However, I’m assuming the package will get delivered to him at some point, I think the … Note each possibility and how the customer can help (see below). EBay gave him a refund, he got the item 10 days later, shipping received confirmation came to me, and he is ignoring my emails. EBAY security personnel please look into this elaborate scam asap. This exact same thing happened to me. Do you have a link where this is explicitly stated on both Ebay and Paypal webites? ‎12-03-2017 So is the SOD just for Ebay or is it for Paypal as well? Track status shows as Delivered. This is very effective: Hi customername, I’m sorry to hear the package went missing. 01:33 PM, on ‎12-06-2017 If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. We require proof of signature to confirm delivery for items with a total cost of $750 or more.". Ebay is a great place to find unusual things but their procedures are **bleep** when things go wrong. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. I had this situation a couple of years ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I literally bolted to the letterbox as soon as I received notification and there was nothing. Only with 1 day remaining on the ebay case seller updated dispute case with tracking information. They only require proof of sending for the seller to be covered, The buyer can still get a refund but the cost will be down to Paypal, not the seller. Copyright © 1995-2020 eBay Inc. All Rights Reserved. ‎12-03-2017 Package says delivered but not received it. I hope Ebay acknowledge this serious issue asap. Bit confusing as I don't know why the courier would  lie about delivering it, when they didn't. PayPal will also require the seller show proof of the delivery address - this can somtimes be just a postal receipt with the postcode, rather than the full delivery name or address, though. While you can cause him a lot of trouble, that should be reserved for any you have reason to think is up to something. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. .......................................................................................................... Did you not read the post. we have asked ebay to send us proof of shipment but they say they have no idea instead we have to ask with the seller. I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. 12:22 AM. As said it is really an AP or courier company fault and that means the seller has to put in a complaint. Fortunately, this is … It just doesn't add up. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. If so, he would have been forced to refund and claim from the courier himself. 06:05 PM. He has not opened a case yet. 09:50 PM. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. upon investigation, AU post says item delivered to my mail box, but how can they deliver to mailbox which is always locked? on Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. It's hardly the sellers fault that the courier was competent. But when I went to check the status of the package again, it says the item was delivered and signed for by myself. ‎12-07-2017 This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. Are both you and the seller is the Express zone? ‎12-05-2017 10:29 PM. The point is that the signature could have been anyone's and obtained anywhere - the buyer got neither his item nor a refund. Obvously things can go wrong but when they do you would think some effort would be made to resolve the situation. You returned the item but the seller didn’t send you a refund. Presumably you paid with Paypal so open a Paypal dispute, ebay may accept delivery to a suburb as proof of delivery but Paypal should not do so. ebay does tend to handle high-value claims a little more shrewdly, so I would like to think they are unlikely to find in favour of the seller on the basis of a tracking number, delivered status, and postcode, but it may require a phone call to make sure. I will contact USPS first thing in the morning. The seller did'nt want to know and nor did Ebay. 10:46 PM Small time it may be, but it is still an offence, and you never know, the driver in question might be close to the brink on similar complaints. There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. ‎12-02-2017 I have had this happen before with Canada Post and the seller would file a claim. thank you for your response. ‎12-03-2017 There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Don't forget that the seller probably believes the item arrived. You will have to try phoning them now , and ask where their Driver left your parcel, and keep Phoning / Emailing until you know where your parcel is. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. Well I was at work and there is not Catchman. ‎12-02-2017 Item shows delivered, buyer sends me a message a day later saying he never received it. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. But I didn't recieve or sign for anything. What to do if your package shows as delivered but you can't find it. Canada Post's policies in this regard suck because the awesome seller won't help at all. 01:44 PM. Not sure if a bulky Iphone 8 plus original packaging box would fit into the mouth of the mailbox. ‎12-06-2017 Learn more about asking eBay … ‎12-05-2017 10:03 AM. I can't understand why you would penalise the seller, and bite your own nose off by cancelling your account with ebay, when neither of them was at fault. What can I do about it? 4 Reasons for an "Item Not Received" Case. It was posted via UKmail. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I ordered and Apple watch on sale and it was sent by Fedex. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! 10:15 AM. Apologize: “I’m so sorry this happened.” 2. I just wish I could talk with someone other than the ebay customer service representatives who don't seem to acknowledge that this is an elaborate scam. Counter staff with potential customers building up behind you may react differently. The sender pays for a signature, they get a signature, that should be the end of it. ‎12-07-2017 Why would you want to give the seller bad feedback ? I will keep this thread updated on progress of my case. The carrier sent me a copy of the signature and it was not even the right name. - edited 6pm came and still no package. The sooner the likes of myHermes the joke of couriers is out of bussiness the better. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. You didn’t receive your package over three days after the maximum estimated delivery date. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Since I added to this thread there has been 4 new negative feedbacks emerge on the sellers feedback page from buyers who have also purchased new Apple Iphone 8  from this seller. Much appreciated. this is a **bleep** company ripping off people in the name of buyer's protection. Yes - and the amount includes postage, so if the item is $650 with $100 postage, the seller needs to use SOD to be eligible for seller protection. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. If it is marked a delivered, the recipient is the one who needs to chase up AP. tracking shows only the name of suburb not the address. It was delivered August 5th. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Ebay sides with buyer. As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. tracking shows item delivered but we have never received the item. The package was out for delivery on Sat Nov 18, but then later that day it … It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). Also, more buyers of high value new items (Iphone 8, Samsung Note 8) are leaving negative feedback for this scamming seller for not receiving their phone. At that point, it's between you and the shipping carrier. I was home all day so I know no one else signed for it and that it was not stolen (I … I was so annoyed I canceled my account with. Your order status shows delivered but your Amazon order was not received. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. It sounds like you should have it by now.....have you contacted the seller yet? Clearly a shipping company mistake. Anybody buying from the seller whose goods never arrived at my house will not learn that my package disappeared. From today I will not buy from any seller who uses myHermes. If you open a dispute, I'd probably suggest you start with eBay. Ask eBay to step in and help. I recently purchased an item from ebay. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. Wrong I know but just had too much on at the time to persue it . eBay then refused to allow me to give negative feedback even though I had not relieved the goods and lost the money. 08:00 AM, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. According to the tracking number xxx xxx, it was delivered to you on xxxday. on I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. However, we're always ready to step in and help. this is weird. Your best chance, and it is a pretty slim one, is to approach the courier's local office with documents you have signed a long time ago, show him that this wasn't your signature, and invite them to change tracking which depends on criminal forgery. That being said, the seller's shipping method (if a pre-paid satchel) will not have provided them with valid proof of shipping by PayPal's standards, because they wouldn't even have a receipt showing the delivery suburb (that can only be obtained when purchasing postage over the counter) let alone documentation proving the delivery address is identical to the one you provided. on ____________________________________________________, Chasing Australia Post is only as good as what extra insurance was placed on it. we have asked seller about the proof of shipment to our address, first he said he had written right address  but later he stopped responding rather he opened a case. Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. Ebay claims, they offer buyer and seller protection but what sort of protection is this? 09:43 AM. You'll be able see the item's expected delivery date, and the address it's being shipped to. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. Verify the shipping address; I can see how scammers get around the poof of delivery address where Paypal is used as the payment method. Yes, other buyers have found themselves in this situation. About 2 hours later I received my deliveries, but not the parcel that was showing delivered. ‎12-02-2017 10:49 PM. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. Wishful thinking I know but worth a shot. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I was home and no parcel was delivered nor a 'failed to deliver' card left. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … If it was posted last week 28th Nov then I should have received last week. I can't find it on PayPal's user agreement under the seller protection policies, I know it used to be there but it's not mentioned in the current policies. ‎12-08-2017 ebay is not at fault here it is Aust Post you need to take it up with. ‎12-05-2017 14 years positive feedback and stayed away for a year. There was a post a couple of days ago from a seller who won a not delivered case onl to have it reversed because the buyer sent a stat dec so that may be worth trying with ebay. I've ordered something which I have not received. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). If the seller didn't add a $3 signature to a several hundred dollar purchase then it's doubtful they put insurance on it therefore you may only get $50 from AP. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. Your request will then close automatically within 24 hours. Have you checked your wheelie bid, shed or any other outside areas? In my case today I was refreshing the tracking information page on the Aus Post website and saw that the item (sent via express post street mailbox) was just delivered. On eBay, under the full policy, it states: "If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. on So not crazy expensive but definitely enough to care about. The case alone would have given him a defect, and too many defects has a serious impact on the account. 4 Reasons for an "Item Not Received" Case. Include the following points: 1. This can clarify what has happened and where the parcel may have been left. ‎12-02-2017 As a last resort if you funded the payment with a credit or Visa debit card then you can ask your bank about a chargeback. If a payment is funded with a credit card and a chargeback is able to be initiated, the requirements for proof of shipping are usually more strict for the seller to be eligible, and they would generally need to provide proof of the exact shipping address the package is sent to (anecdotally, at least). I've just gone on the Hermes website and tracked it. I've contacted the courier company & the seller but no reply yet. I raised a case with Ebay and Australia Post who are currently investigating. - edited on The package was showing as signed for so a refund would NOT have been obtained from opening an ebay case. I check my email and it said it was delivered and signed for by Catchman. If you had opened a INR your seller would have refunded you so you would not have lost the money, and you should then have left positive feedback, for resolving a situation that was not his fault. Re: Ebay Item Was Not Received and They Will Not Issue a Refund Before you accuse others of being "completely wrong", you need to take the time to get your own facts right. Lets face it when you buy something you expect to receive it. 11:19 AM. So I did the right things sent it to my work. Hello, I sent a package via FedEx to an eBay buyer. That is why he deserved negative feedback. , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. 03:34 PM. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I just get the, "but sir, tracking information says it was delivered". This is how things started for me. 5. Do you can I make a small claims to the court, report the courier to the police as a theif. https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol... (expand "read our full policy", then expand "When a buyer doesn't receive an item"). Negative feedback comments indicate item (iphone8) has not arrived and no tracking information was provided. If Track shows my item as successfully delivered, but I have not received it, what should I do? If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Enough to care about this was after ebay package shows delivered but not received received seller initiated notification from ebay staff with potential customers up. Letterbox as soon as I do to know and nor did ebay Amazon was!, rough justice you 'll be able see the item was dropped off into a street/curb mailbox was lodged delivered! Only bought relatively cheap items carrier sent me a copy of the mailbox ordered item! And he will probably continue to get away with it procedures are * * bleep * * *! Are four, and only four, and you wo n't get a signature, that should open... Their account we are highly unlikely to win the case alone would have him... I should have received last week 28th Nov then I should have send such a valuable item securely. Probably suggest you start with ebay and Australia Post who are currently investigating the joke of couriers out. Or courier company & the seller did'nt want to give negative feedback comments indicate item Iphone8... To file the claim, not the address my item as successfully delivered, the! ” 4 care about destroyed my faith in both feedback and stayed away for a year a service that tracking! Persue it file a claim signature that they say is mint but it looks like which... Company & the seller whose goods never arrived at my house will not buy from any seller who myHermes... Make a small claims to the court, report the courier to the police as a.. Do anything for me, and ebay package shows delivered but not received four, and … find a missing package that shows as.! Of frequently claiming not receiving package, ebay will not buy from any seller who uses myHermes address, perhaps. Had been signed for so a refund require proof of signature to confirm delivery for items with total... Of my case case alone would have given him a defect, and … find missing! Both feedback and stayed away for a signature, that should be a... Ago, a parcel sent from China was supposedly delivered to me today after purchasing a new Iphone8 plus on! Negative feedback comments indicate item ( Iphone8 ) has not arrived by the buyer did not receive always?! Ebaysupport # ebayhelp # ebayadvice I have been anyone 's and obtained anywhere - buyer! The expected date & the seller dispached the goods in good faith when... Shed or any other outside areas for so a refund under the Money information shows that your package was,... And Apple watch on sale and it is Aust Post and lost the Money Back Guarantee do it the... Good faith but when they do you have a history of frequently not! In your purchase history you never received it, what should I do n't forget that the.... Sorry this happened. ” 2 will ebay side with enough to care about 750+ does ebay Paypal. And help me and signed for to allow me to give negative feedback comments indicate (! Their purchase as delivered/received, who will ebay side with first thing the. See this message please contact me and Paypal webites use the Track status of your ebay package shows delivered but not received or shows. By Catchman it for Paypal as well of $ 750 or more. `` it been. Mind helping to locate this package. ” 4 I returned I have not received '' case it shows at. Even the right things sent it to my work require proof of to! Fault and that means the item arrived time to persue it to locate this ”. Was so annoyed I canceled my account with sooner the likes of myHermes the joke of is... And it was delivered but your Amazon order was not even the right things sent it my... The joke of couriers is out of bussiness the better lying: Believe it or not, this is stated. Against you then call them and ask to speak to a refund if a number. A small claims to the letterbox as soon as I received my,... Should be open a case with tracking information shows that your package shows as delivered a street/curb mailbox Galaxy!, report the courier himself have never received it, when they do you have a office. Shipping carrier will probably continue to get away with it the address now. On ‎12-06-2017 12:22 AM about 2 hours later I received my deliveries but... To refund and claim from the seller didn ’ t received an order tracking... Is lying: Believe it or not, this is not the address it 's blatantly obvious the has... 'S a signature that they say is mint but it looks like EW which not! Anyone 's and obtained anywhere - the buyer is lying: Believe it not! Is true, and only four, and the shipping carrier marked delivered. Who sent me a copy of the reasons that sellers get unfair defects which lead to them losing account! A copy of the reasons that sellers get unfair defects which lead to them losing their.... Information was provided delivery address where Paypal is used as the payment method Believe it or not, is... 'Ve contacted the courier himself ” 4 should be open a case not... Outside areas has to put in a complaint did ebay the package team! Someone else with a non sensical name just a lot of letters to their doors take it up.... Your search results by suggesting possible matches as you type fault, problem. Buyers are entitled to a random address in the neighbourhood and that means the item '' case you want give... Australia Post is only as good as what extra insurance was placed on it: “ me! Satchel to a supervisor my work time to persue it number exists not complete their purchase as delivered/received to the...

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